Recovery Coach Academy of Canada (RCAC) – Privacy Policy

1. Our Commitment to Privacy

Recovery Coach Academy Canada (“RCAC,” “we,” “our,” or “us”) is committed to protecting the privacy of individuals across Canada. We manage all personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, substantially similar provincial laws such as:

• Alberta’s Personal Information Protection Act (PIPA)
• British Columbia’s Personal Information Protection Act (PIPA)

• Quebec’s Act Respecting the Protection of Personal Information in the Private Sector

  RCAC is a subsidiary of ROSC Solutions Group. As part of our commitment to integrated services, personal information may be shared securely within ROSC Solutions Group and its subsidiaries, in accordance with this Privacy Policy and applicable laws.

2. What Information We Collect

• We collect only the personal information necessary to support our services and programs, including:
• Personal Identifiers: Name, contact details, date of birth.

• Health & Wellness Information: Information voluntarily shared during

  coaching, assessments, or program participation.

• Administrative Information: Billing details, consent forms, registration information.
• Digital Information: Website usage, IP address, cookies, and analytics data (when you interact with our online platforms).

Recovery Coach Academy of Canada (RCAC) – Privacy Policy

3. Why We Collect Your Information

We collect and use personal information to:

• Deliver recovery coaching, advocacy, and educational services.
• Communicate program updates, resources, and service offerings.
• Support integrated care and coordination with other subsidiaries of ROSC Solutions Group (with appropriate consent).
• Comply with legal, regulatory, and reporting requirements.
• Improve services and develop new programs through feedback and analysis.

4. Consent

• We seek your knowledge and informed consent before collecting, using, or sharing personal information, except where permitted or required by law.
• Consent may be written, verbal, or implied (e.g., through registration forms).

• You may withdraw consent at any time, subject to legal or contractual

  restrictions.

• By engaging with RCAC, you acknowledge that your personal information may be shared within ROSC Solutions Group and its subsidiaries for the purposes described in this policy.

5. Sharing Your Information

• RCAC does not sell or trade personal information. We may disclose personal information:
  • Within our corporate group: To ROSC Solutions Group and its subsidiaries for program delivery, administrative efficiency, and integrated care.
  • To service providers: Vendors and partners who support our operations (bound by confidentiality agreements).
  • To healthcare providers: With your consent, to ensure continuity of care.
  • When required by law: To comply with legal or regulatory obligations.
  • In urgent circumstances: To protect health, safety, or well-being.

6. Safeguarding Your Information

• We protect personal information using industry-standard measures, including:
• Secure physical storage for paper files.
• Encrypted and password-protected digital systems.

• Limited access to authorized personnel only.

  If a privacy breach occurs, RCAC will take immediate steps to contain it, notify affected individuals where required, and report it to the Office of the Privacy Commissioner of Canada (OPC) or relevant provincial commissioner, as mandated by law.

7. Retention of Information

• We retain personal information only as long as needed to fulfill the purposes for which it was collected and as required by law. Once no longer required, records are securely destroyed.

8. Your Rights

• As an individual in Canada, you have the right to:
• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent to certain uses or disclosures.
• Request deletion of personal information (subject to legal requirements).
• File a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy commissioner.

9. Website & Online Privacy

Our website may use cookies and analytics tools to improve user experience. You can manage or disable cookies through your browser settings. Third-party websites linked from our site are not governed by this Privacy Policy.

10. Updates to This Policy

RCAC may update this Privacy Policy periodically to reflect changes in law, technology, or organizational practices. Updates will be posted on our website with the effective date.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Privacy Officer (Operations Manager)

Recovery Coach Academy Canada (RCAC)
c/o ROSC Solutions Group
800- 5940 MacLeod Trail SW, Calgary AB, T2H 2G4 587-885-6405
report@rcacanada.ca

You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or the relevant provincial privacy commissioner.